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INTEROPA
HOLIDAYS LTD - FIT CANCELLATION POLICY
WINTER 2011/'12
If you
agree with our terms and conditions below plese click on yes, I
agree to access our online booking
system
Please contact us during our office hours Monday – Friday between
09:00am – 17:30 and Saturday 09:00am – 12:30pm on 0207 258 0009 if you require any help. Our office
is closed on Sundays and all UK Public holidays so please cancel during our working
period/time.
The Winter FIT Cancellation Policies for hotel
services below are from 1st November 2011 – 31st March 2012. Cancellation of reservation to
Interopa Holidays Ltd must be in writing by Email or Facsimile only and must be received by the
reservation no later than the times specified below. Please note a written cancellation
confirmation must be received from Interopa Holidays to deem your cancellation request as accepted
if it adheres to our supplier’s Terms and conditions.
In the case that you do not receive a written cancellation reply
from us during our working hours, please make it your responsibility to receive a cancellation
notification from us during this time.
If the policy is not followed, you may have to pay
1 or 2 night’s charge of the reservation or the full term served by our supplier or any other
condition which may apply.
IMPORTANT NOTE: Please see further below for hotels with Special
Cancellation & Date policy *** which a different cancellation condition applies.
On Day of Arrival Day - Before specified time
Corus provincial Hotel (before 2pm) - Imperial
Group Hotels >> Royal National, President, Bedford, Tavistock and Imperial Hotel (before
12pm) - Crowne Plaza St James Hotel (before 4pm) – Intercontinental London Park Lane Hotel (before
4pm) -
Holiday Inns hotels (before 4pm) EXCEPT Holiday Inn
Oxford circus, Holiday Inn Express London City, Holiday Inn Kings Cross, Holiday Inn Camden,
Holiday Inn Brentford Lock – Express by Hoilday Inn Park Roya l- Mint London and Provincial Hotels
(before 2pm) - Royal Garden Hotel (before 4pm) - St Giles Heathrow Hotel (before 4pm)
24 Hours prior to
arrival
Accor Hotels (Novotel Hotels) – Ambassador Hotel –
Astor Court Hotel - Britannia Hotels – Burns Hotel - Central Park Hotel – Chiswick Moran Hotel –
Chrysos Hotel – Commodore Hotel – Corona Hotel - Hard Days Night Liverpool Hotel – Holiday Inn
Express London City Hotel - Holiday Inn Kings Cross Hotel - Holiday Inn Oxford circus Hotel - K
West Hotel - Lancaster Gate Hotel – Lancaster London Hotel–Landmark Hotel–MacDonald Hotels -
Menzies Chequers Hotel–NH Harrington Hotel– NH Kensington Hotel – Phoenix Hotel - Radisson Hotels -
Radisson Blu Portman Hotel- Ramada Jarvis Provincial Hotels>> – Royal Eagle Hotel –St Ermin’s
Hotel
24 Hours prior to arrival -
Before specified time
Andaz Hotel(before 6pm day prior to arrival) –
Athenaeum Hotel (before 6pm day prior to arrival) – BDL Hotel Group>> Crowne Plaza Docklands,
Holiday Inn London Heathrow , Ramada Encore Birmingham City Centre - Ramada Encore London West,
Ramada Hyde Park, Ramada Ealing, Ramada Gatwick, Ramada Guilford, The Point Hotel (before 4pm day
prior to arrival) - Berjaya Eden Park Hotel (before 2pm day prior to arrival) - Best Western Group
Hotels (before 6pm day prior to arrival) – Caesar Hotel (before 2pm day prior to arrival) – Custom
House Hotel (before 2pm day prior to arrival) – Grange York Hotel (before 6pm day prior to arrival)
- Grosvenor House Hotel (before 3pm day prior to arrival) –Hilton London and Provincial Hotels
(before 2pm day prior to arrival) - Hyatt Regency Churchill Hotel(before 2pm day prior to arrival)
- Jumeirah Lowndes Hotel (before 2pm day prior to arrival) – Kensington Close Hotel (before 12pm
day prior to arrival, Special dates: 7 days prior to arrival***) - Kingsway Hall (before 12pm day
prior to arrival, Special dates: 7 days prior to arrival***) – Langham Hotel (before 6pm day prior
to arrival) – Le Meridien Piccadilly (before 4pm day prior to arrival) – London Elizabeth Hotel
(before 12pm day prior to arrival) - Marriott London Marble Arch Hotel (before 6pm day prior to
arrival) - Mercure London Bloomsbury Hotel (12pm day prior to arrival)- Metropolitan London Hotel
(before 4pm day prior to arrival) - Millennium & Copthorne Hotels (before 12pm day prior to
arrival)– Mostyn Hotel (before 12 pm day prior to arrival) - Park Plaza London & Provincial
Hotels (before 2pm day prior to arrival) – Regency Hotel (before 6pm day prior to arrival) – Re
London Shoreditch Hotel (before 6pm day prior to arrival) - Rembrandt Hotel (before 12pm day prior
to arrival) – Russell Hotel (before 2pm day prior to arrival) – Sanderson Hotel (by 6pm day prior
to arrival) - Sheraton Hotels >> Sheraton Park Lane & Sheraton Park Tower (before 4pm day
prior to arrival) - Sheraton Skyline Hotel (before 2pm day prior to arrival) – St Giles London
Hotel(before 2pm day prior to arrival) –- Strand Palace Hotel (before 6pm day prior to arrival) –
St Martin’s Lane Hotel (by 6pm day prior to arrival) – Thistle & Guoman Hotels (before 2pm day
prior to arrival)- Wedgewood Hotel (before 12pm day prior to arrival) - Washington Mayfair Hotel
(before 12pm day prior to arrival) –Westbury Mayfair Hotel (before 2pm day prior to
arrival)
48 Hours prior to
arrival
Ashley Hotel - Bloomsbury Hotel – Halkin Hotel -
Holiday Villa Hotel - Kensington Hotel – Marylebone Hotel – Melia White House Hotel - Travelodge
Hotels
48hrs prior to arrival before
specific time
Alexandra Hotel (before 12pm noon 48hrs prior to arrival) –
Balmoral Edinburgh Hotel (before 1:00PM 48hrs prior to arrival and 72hrs prior in (High season
August) - Pestana Chelsea Bridge Hotel (before 2pm 48hrs prior to arrival)
72 Hours prior to
arrival
Jurys Inns Hotels - Park Inn Heathrow Hotel
72 hours prior to arrival
before a specific time
Ambassadors Bloomsbury Hotel (before 2pm 72hrs prior to
arrival)
***SPECIAL CANCELLATION
POLICIES***
Ashley Hotel - (in
writing, otherwise fee of first 2 nights)
Balmoral Edinburgh -
before 1:00PM 48hrs prior to date of arrival AND 72hrs prior to arrival in (High season)
August
Chrysos Hotel – No show
or Cancellation on weekend (Friday & Saturday) - a minimum fee of 2 nights will be charged (as
minimum stay is 2 nights over the weekend)
Kensington Close Hotel -
Please be advised that there is a different 7 days prior to arrival date cancellation and No Show
policy that applies for the Special Season Dates i.e. Any part of the booking that lies in 7 day
cancellation and No-Show period will be charged.
BETT*: From the 11th January 2012 to 14th (inclusive) January
2012
ATEI*: From the 23rd January 2012 to 25th (inclusive) January
2012
Kingsway Hall - Please
be advised that there is a different 7 days prior to arrival date cancellation and No Show policy
that applies for the Special Season Dates i.e. Any part of the booking that lies in 7 day
cancellation and No-Show period will be charged.
Westbury Mayfair - Long
stay bookings (more than 7 nights):
Any cancellation from 14 to 8 days prior to arrival date will be
charged 50% of the total value of the booking. Any cancellation within 7 days prior to arrival date
will be charged 100% of the total value of the booking. Special Days (WTM and New Year
Eve)
Any cancellation within 7 days prior to arrival date will be
charged 100% of the total value of the booking.
Passenger number limit for FIT bookings:
Please note that bookings with 10 passengers or more cannot be
accepted as FIT bookings but must be given to our groups department ! Hotels do not accept as FIT
bookings 10 pax or more and apply group policy.
Child
Policy:
In order to apply the right child policy (according
to the specific hotels), Interopa Holidays needs to know by the time of the booking the total
number of adults and children with their age or date of birth, as well as the breakdown per room
(how many children sharing with 2 paying adults).
Any additional passenger (adult or child) added may change the
final number of rooms and/or the final invoicing amount.
Any child under the age of 18 will not be accepted alone in one
room and should at least share with an adult (21 years and over).
Please note that all bookings made on-line from allocation will be
confirmed automatically.
However, any bookings involving children must be re-confirmed per
writing by Interopa's team, even when taken from allocation
No Shows:
Cancellations received after 12.00 o clock the day
before the arrival, or on the client's day of arrival, or if the client fails to show, will be
subject to the 1st night cancellation charge according to the type and number of rooms
booked.
Mayflower Hotel applies the full stay charge.
In the event of no-show, please note that Interopa Holidays will
raise a 1 night's charge, which must be honoured and paid
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